Business Etiquette


When try­ing to land the job of your dreams or seal the big deal, impres­sions count. Mak­ing that impres­sion a pos­i­tive one is where busi­ness eti­quette plays a major role. As busi­ness evolves, client inter­ac­tion can occur many dif­fer­ent ways. From the high tech forms of an e-mail or a video con­fer­ence to the old fash­ioned tele­phone call or board­room meet­ing, you will be instructed on the proper way to present yourself.

Some of the top­ics include:

  • Com­mu­ni­ca­tion skills
  • Inter­net and phone etiquette
  • Inter­view­ing
  • Appear­ances
  • Work­place politics
  • Cul­tural awareness
  • Busi­ness card etiquette


This class will pre­pare you or your group for suc­cess in the social set­ting. From intro­duc­tions and receiv­ing lines to net­work­ing and small talk, you will be pre­pared to present your­self and your com­pany in the best pos­si­ble way.

Some of the top­ics include:

  • Receiv­ing lines
  • Client lun­cheons
  • Social gath­er­ings
  • Seat­ing
  • Small talk
  • Host and guest duties